Windows 7 Midi Issue after 3.10 upgrade

Morningstar Software
#1

I have successfully updated my MC8 many times, but this time have hit an issue.

I have upgraded my MC8 to v3.10.1, however when I reconnect it to my Windows 7 (64 bit) pc by USB (direct to motherboard) I get a message “Installing device driver software”. This subsequentially fails “Device driver software was not successfully installed”. In Device Manager my MC8 is listed under “Other devices”, and obviously I can’t connect to the web editor.

I’ve tried the usual things (uninstall, disconnect cables, reboot, etc) but can’t get past this. Any help appreciated.

#2

Just to confirm, if you downgrade back to v3.9 it works fine?

I believe there are other Windows users who have updated - but not sure if on Windows 7 as that has already reached end of support from Microsoft.

We tested on a Windows10 machine without any issues.

#3

Same problem with MC6
installed 3.10.1 and Win 7 said updating drivers, can no longer connect.
Cannot roll back as device not recognised.

#4

Following these steps can resolve this issue to get the controller detected so you can downgrade to v3.9

#5

I’ve had the same issue when I upgraded to 3.10. Using the generic driver instead that one labeled MC8 solved it for me. At least I can use the current version of the editor. I don’t know about keystroke functions etc. since I’m not using stuff like that.

#6

Just to clarify, you managed to get it working on Windows7?

#7

Thanks James,

Interestingly, when I booted up my rig today the device (MC6) is present and the editor works perfectly.

Yesterday, I had cycled the power on the pedal, and also rebooted, and it wasn’t possible to connect to device.

So, complete power down fixed it for me.

#8

Yes, works on Win7 SP2 64bit