Morningstar Desktop Editor 3.13 — window completely transparent on iMac (macOS 13.7.8)

Morningstar Software
1

Hi all,
I installed Morningstar Desktop Editor 3.13 on my iMac but the app is unusable: the main window opens but remains completely transparent (I can see the desktop through the window) and I cannot interact with the UI. The app icon appears in the Dock but the window is empty/transparent.

System details:

  • Model: iMac Retina 4K, 21.5-inch, 2017

  • macOS: 13.7.8 (22H730)

  • CPU: 3.4 GHz Intel Core i5 quad-core

  • GPU: Radeon Pro 560 4 GB

  • RAM: 32 GB 2667 MHz DDR4

  • Disk: SSD

  • Morningstar version: Desktop Editor 3.13

What happens:

  • After installation I launch the app and the window opens but is transparent (no buttons, menus or content visible).

  • The app seems running (Dock icon) but it is not usable.

Questions / requests:

  1. Has anyone experienced the same issue on macOS Ventura / 13.7.x or with a similar hardware configuration?

  2. Is there a known compatibility issue with version 3.13?

I attach screenshots of the transparent window and the “About This Mac” panel. Thanks in advance for any help — I hope this is fixable!

Image

2

Have you tried restarting your Mac? Also, I highly recommend that you use the browser version of the editor (using Chrome or Brave) and install it as a web app so that it can also be used offline. The browser version will ALWAYS be updated whenever you are online, unlike the standalone editor you are running which is infrequently updated. Here’s the link to the online editor: https://editor.morningstar.io/

Here are instructions on how to install the browser version of the editor as a web app: Installing the Editor for Offline Use | Morningstar Engineering

3

Everything works perfectly through Chrome. Various restarts and uninstallations don’t work. I wanted to know if the desktop app will also be fixed since it’s still useful, and if you have any solutions to solve the problem.

4

I wasn’t able to replicate the issue on my silicon mac. I’ll try to get it loaded in an intel mac and see if the issue exists there.

Meanwhile, as @Maddcow mentioned, I’d recommend installing the chrome webapp as a desktop app instead.