I Dun Goof' - I Dun Ungoof'd

Morningstar Software
1

Last night in my eagerness to install 3.9 Beta , I downloaded firmware file, hooked up, loaded firmware updater, copied the new firmware over, then read the file name 2021-10-15_MC8_Firmware_v3_9_0A_Beta. …
which in normal circumstances would be fine, but my device is MC6. I’m normally really careful about such things, but my enthusiasm took over and, I guess, I rushed.

On reboot, screen on the device corrupted - Windows failed to add USB device.
Device appeared pretty much bricked.

Found the procedure for failed update . .
Took the back of the device off, pressed button , press button and power-up, try again, but getting no where. I could not get Windows to recognise the device, and “USB driver for unknown”
wouldn’t load .

Plugged in to different USB socket, hold button & power up, and then the USB connected and I was able to connect and push MC6 3.87 firmware, and all was good again.

So bless that little reset button, and all that end up having to push it.

2

I hear you. Been there, done that! But seriously, the fact that the hardware CAN recover from user error like this is great!

3

Glad to know you managed to resolve it.

The reset button engages the boot-loader (in case of an upload failure and the main processor chip USB comms no longer work), so the computer can detect the bootloader and the user can re-upload the firmware into the main processor.

Ideally, we can make this process smoother, or make the button more visible without removing the backplate - maybe in future iterations. But the chance of this happening (upload failure) is very low though, maybe 5-10 per thousand users - so we don’t expect that button to be pressed very much.

4

Good foresight to include that, it saved my evening.

Thought I’d share it here in case any other users had a similar issue.

Glad to see I am in the top .5% of users. :wink: