Brand-new ML10X - on-device buttons behave erratically?

Morningstar Gear ML10X
1

Hi there! New to the forum, just got my ML10X in the mail, and the first strange thing I notice is that I am getting a lot of erroneous double-presses from onboard buttons, when navigating the onboard menu. It results in items being skipped, I have to try several times pressing up/down/left/right buttons to get where I want. Very odd and very consistend and replicatable behavior.

Strangely enough, I don’t seem to get any errouneous double-presses when scrolling presets with onboard buttons, only when navigating menus.

Is this a hardware problem?(((

2

Hmm… 8 days and not even a hint of reaction from the manufacturer. Is this normal, or is the user forum the wrong place to ask support questions?

3

Usually you would get an answer by the devs when posting here. Sometimes a post might be overlooked though. If you’d like to contact the official support go to

4

I did notice this issue as well with my recently received ML10X. Often, I would have to try and tap very quickly to avoid skipping over two or more menu items - this only really affected the initial setup for me and was not unworkable - it just took a bit of fiddling to get there. Overall, it was a very minor issue for my purposes as I operate it via USB wireless MIDI 90% of the time without a problem.

1 Like
5

Yes, the double press is an issue (sorry about that) - it’s a software problem. We’re working on fixing it in the next update.

2 Likes
6

James, thanks, this is good to know that hardware-wise all is good with my ML10X.

Looking forward to the update with fixes and (hopefully )) some new exciting features!

This piece is a true gamechanger in this industry. Keep’m coming )

7

Same here, not very usable buttons, but if you say you can fix it, that’s ok for me.

friendly regards,

mibo